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Improving Medication Adherence Among Primary Care Patients

Improving Medication Adherence Among Primary Care Patients

Project status

Pilot/study with results


Nancy McLaughlin

Corinne Rhodes, MD, MPH

Christopher Whritenour, PharmD, MBA, MS

Brenda Haynes, MBA

Innovation leads


Medication nonadherence can impede treatment success, leading to the worsening of disease, poor long-term outcomes, and increased health care costs. It can also negatively impact Center for Medicare & Medicaid Services’ star ratings, which help consumers compare the quality of care in different health systems.


A team of clinicians at Penn Medicine is leveraging Way to Health to test a bi-directional texting program designed to enhance medication adherence among primary care patients.

The program notifies patients about their medication needs and enables them to fill or refill medications, advise on pharmacy preference, and self-correct information – all via text message.


The initial pilot is focused on statin adherence. Success will be measured by patient engagement and refill rates. If the results look promising, the team will expand out to test the program with additional medications.  Check back soon for updates.

Way to Health Specs

Learn more about the platform
Activity monitoring
Arms and randomization
Criteria-based rules
Dashboard view
Device integration
EHR integration
Multiple languages
Patient portal messaging
Patient-reported outcomes capture
Photo messaging
Remote patient monitoring
Schedule-based rules
Survey administration
Two-way texting
Vitals monitoring