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A CHTI-led trial found that automated phone calls help reduce the no-show rate among patients most likely to miss their appointments. When these patients received calls that let them easily confirm, cancel, or reschedule, the no-show rate dropped by 1.7 percentage points. The approach proved effective over time and has since been expanded across the health system using a scalable communication platform.

Therese Murphy reflects on her first year as a CHTI transformation fellow working on the OnePenn Breast Oncology initiative—where progress came through steady, behind-the-scenes work. The experience reshaped how she sees systems and change, and confirmed that transformation work is measurable, meaningful, and worth building a career around.

Penn Medicine’s Hospital at Home program is now available at the Hospital of the University of Pennsylvania and Penn Presbyterian Medical Center, enabling eligible patients to receive hospital‑level care safely in their homes. CHTI has facilitated implementation of the program, including simulations ahead of the launch to help multidisciplinary teams prepare.