Text message-based survey sheds light on experiences of racism
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JACEP Open
Leveraging Way to Health’s automated texting capabilities, Anish Agarwal, Raina Merchant, and colleagues surveyed patients discharged from the emergency department about whether racism had affected their care. A significant number of Black patients said race negatively impacted their care in areas such as communication, quality, and respect. This study demonstrates that text messaging can be a feasible means of collecting patient-reported experiences of racism.