Cancer Care @ Home
Project status
Collaborators
Penn Center for Cancer Care Innovation
Justin Bekelman, MD
Amy Laughlin, MD
Callie Scott, MSc
Abramson Cancer Center
Jenn Braun, MHA, RN, BSN
Pat Higgins, MHA
David Miller, MBA
Larry Shulman, MD
Bob Vonderheide, MD, DPhil
Lindsey Zinck, RN, MSN, OCN
Hospital of the University of Pennsylvania
Lu Ann Brady, MS
Donna Capozzi, PharmD
Penn Medicine at Home and Penn Home Infusion Therapy
Mary Denno, MSN, RN
Joan Doyle, RN, MSN, MBA
Sarah Johnson, MBA
Sandra Jost, PhD, RN
Katherine Major, MSN, RN, CPHN
Cassandra Redmond, PharmD, MBA
University of Pennsylvania Health System
Neil Crimins
Roy Schwartz, MBA
Robert Tobin
Division of Hematology and Oncology
Roger Cohen, MD
Dan Landsburg, MD
Suzanne McGettigan, MSN, CRNP, AOCN
Lynn Schuchter, MD
David Vaughn, MD
Innovation leads
Funding
Innovation Accelerator Program
Penn Center for Cancer Care Innovation
Opportunity
Each year, about 1.8 million Americans are diagnosed with cancer. Historically, nearly all life-extending cancer treatment has been delivered in outpatient or hospital settings. Within a year of diagnosis, three-quarters of those with advanced cancer end up in the hospital; one in six are hospitalized three or more times. And nearly all chemotherapy is delivered in physician offices or outpatient clinics. Patients have to travel in, pay for parking, and spend hours waiting for and receiving care.
Internationally, giving cancer drugs at home has been done safely and effectively across various patient populations and treatment regimens. But it’s uncommon in the United States.
At Penn Medicine, we provide world-class cancer care to more than 26,000 new patients each year. In late 2019, a multidisciplinary team of experts, brought together by the Penn Center for Cancer Care Innovation, began to explore if home cancer treatment could, for appropriate drugs and patient populations, take the place of inpatient or outpatient administration.
Intervention
Cancer Care @ Home (CC@H) is an evidence-based, patient-centered program that enables life-extending cancer treatment to be delivered in the home.
The program proactively identifies optimal candidates based on specific criteria agreed upon by clinical teams. Providers discuss CC@H with their patients during telehealth or in-person visits and prescribe home treatment using the electronic health record.
From there, staff from Penn Home Infusion Therapy (PHIT) obtain insurance authorization, discuss out-of-pocket cost with patients, and schedule home visits. A courier delivers the medication to the patient’s home, and an oncology-certified nurse arrives on the day of the scheduled visit to administer care. Throughout this process, the prescribing oncologist monitors the patient’s treatments to ensure coordinated care.
Impact
Since CC@H launched in February 2020, thousands of patients with breast cancer, prostate cancer, and lymphoma have received timely, safe, and effective treatment in the comfort of their homes. In fact, CC@H has enabled patients with lymphoma to spend 25 fewer days in the hospital and patients with breast or prostate cancer to avoid up to 12 outpatient visits a year.
CC@H patients report increased satisfaction with care, enhanced convenience and comfort, and a better overall experience. The program also benefits the health system as it increases clinic and inpatient bed capacity by decreasing infusion suite density.
CC@H is now a standard of care at the Abramson Cancer Center, and the team is exploring opportunities to make CC@H available for more patients.
Innovation Methods
A day in the life
A day in the life
The CC@H team performed contextual inquiry by observing PHIT nurses on home visits.
This afforded a deep, contextualized understanding of the existing workflows and provided insight into how cancer care delivery could be integrated into the team’s suite of available therapies.
A day in the life
One of the best ways to learn more about a problem area is to experience it yourself. Immerse yourself in the physical environment of your user.
Do the things they are required to do to gain a firsthand experience of the challenges they face. Completing a day in the life exercise will enable you to uncover actionable insights and build empathy for the people you're hoping to help.
The concierge
The concierge
During early pilots, patients had access to a 24/7 concierge service. Patients could call in with questions and concerns at any time.
This helped the team identify attributes of the pilot program that could be improved and validate what was working. These insights shaped the final design of the program.